Shipping & FAQs
Q: How quickly do you ship?
A: Our domestic customers can expect their order to be in the hands of our shipping agents within 3 business days, sometimes sooner. If your bears absolutely must be in a certain place prior to 5-7 days from your order date, let us know. We love satisfied customers!
International orders often take a little longer. If time is of the essence, please send an email (quickest response!) to firstname.lastname@example.org or call toll-free 1-877-922-3277.
Exchanges & Returns
Q: What is your Policy for Exchanges and Returns?
A: HolyBears offers exchanges for any defective, damaged or incorrect shipments that are a result of our own, or our shipping agent's mishandling of your order. Please notify us within 15 days if there is a problem so we can work out an equitable solution that keeps you satisfied and us in business! For quickest results, email email@example.com. You may also leave a message toll-free at 1-877-922-3277.
We offer refunds to customers of www.holybears.com in the event that the bear ordered is unexpectedly out of stock. We will notify you within 1-2 business days and offer you the option to make another selection or to receive a credit to your credit card or original method of payment. Please note that banks and credit card companies may have some processing time before your refund is officially posted. If you've patiently waited and still don't see the credit you requested, please contact us at firstname.lastname@example.org. You may also leave a message toll-free at 1-877-922-3277.
Q: How big are the bears?
A: All of our bears are approximately 9” tall from head to toe.
Q: What are the bears made of?
A: Our bears are made of only the highest quality fabrics and embroidery. They are stuffed with polyester fiber stuffing and P.E. pellets, and come with a high quality hangtag and the HolyBears' eartag which is a mark of authenticity. Our bears are also individually polybagged to protect them in transit.
Q: Are the bears safe for children?
A: Yes, although our bears have been safety-tested for infants, we recommend the bears for Ages 3 and up only. VERY IMPORTANT: REMOVE ALL HANGTAGS AND PLASTIC TAG ATTACHERS BEFORE GIVING THE BEAR TO A CHILD!
Q: How long has HolyBears been in business?
A: We have been in business since 1999. We were the first company to offer “teddy-bear” fundraising to schools, churches and other organizations/groups.
Q: What is the “symbol” on the bear’s foot?
A: It is a gold “halo” which is a trademark of HolyBears.